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From August 13-29th , the focus of the media and the attention of the entire world will be on the sporting events in Athens, Greece, the host site for the 2004 summer Olympics. In a survey of popularity, conducted by Sponsorship Research International of London, the Olympic Games are rated as the premier sporting event among global sporting events like World Cup Football/Soccer and Wimbledon. Even in the United States, where the Super Bowl is embraced like a national holiday, the Olympic Games are top rated.

Researchers conducting the popularity survey also discovered that the most recognized symbol in the world is the Olympic Rings and for a majority of the athletes, winning an Olympic medal is perceived as the highest sporting achievement.

The Olympic medal stakes, though, are not the only high stakes game at the Olympics. Media pull, ratings, brand recognition, and positive perceptions are part of the high stakes world of Sports Marketing and Sponsorship executives. Participating in the Olympics sponsorship program is only one marketing mix opportunity in their quest to build potent customer loyalty and generate higher revenues. For these brand-makers, the decision to participate in sponsorship opportunities is measured in business terms like return on investment, a medal of a different kind.

Dockery Clark

Enter the day-to-day world of Dockery Clark, a Greensboro native, who is Senior Vice President of Sports Marketing & Sponsorships at Bank of America, an official sponsor of the 2004 U.S. Olympic Team. She’s renowned for garnering high media focus for Bank of America’s Higher Standards brand statement.

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Dockery’s world may appear glamorous. Her career path reveals, though, that building a stellar career in the sports marketing and sponsorship industry is more about attention to details, negotiating win-win value propositions, and knowing the nuances of the industry.

The industry has been a familiar environment in Dockery’s world for a long time. She grew up playing competitive tennis. Her special event experience began while she was a teenager. She worked at tennis courts during the summer and was involved in planning and coordinating four special events.

Getting into the business professionally became her goal. She pushed, prodded and landed her first job as a sales and marketing manager for a men’s pro tennis tournament. She laughs as she describes entering the industry at a time when it was basically tennis and golf events for players and their agents.

“I think I was lucky at the infancy of the business. You could still be driven by passion. Now, if someone were to come and interview with me, I’d probably be looking for candidates that have more traditional training in marketing,” she says.

Growing up with the industry serves Dockery well in her current high-profile position. She’s acquired a breadth of knowledge and expertise, which she refers to as understanding the business from multiple perspectives, “the promoter’s side, the corporate side and the agency side.”

Her expertise is revered among brand makers. Search the Internet and you’ll find her name among top brand-maker presenters at the 2003 Sports Symposium in New York, which featured several notable brands and the key executives behind them. Her case study presentation addressed the success behind the 2003 Bank of America Colonial Golf Tournament, described in the press as a “hole-in-one” for corporate sponsorship.

The big buzz surrounding the 2003 event, the first year Bank of America took over as title sponsor, went beyond forging a partnership with Ben Hogan Company, owner of the Hogan brand. An all-out media sensation occurred when Annika Sorenstam became the first woman to compete on a Professional Golfers Association Tour in 58 years.

Some industry experts estimate Bank of America received nearly thirty percent more brand exposure from the media than a typical title sponsor at a PGA tour event.

“We made the bold decision to give Annika an exemption, which solidified our sponsorship,” says Dockery. “Usually, you have to invest in an event 3-5 years before consumers really associate you with the event. With that decision, instantaneously, it solidified our sponsorship of the Bank of America Colonial.”

When asked to describe the experience, Dockery replied, “I don’t even know how to tell you what a great experience it was, other than to say complete and total admiration for her [Annika], what she accomplished and how she handled herself. Also, strong pride in the company. Our slogan is Higher Standards and to give someone the opportunity to take their game to a higher standard, without any consideration of gender, just equal opportunity, without a doubt, I would say [that was the] best career experience I’ve ever had. Bar none. I’m not sure everyone gets that opportunity in their career.”

Much like the athletes competing in the Olympic Games, Dockery is a stickler for paying attention to the minutest details. She says it’s less about focusing on the industry and more about focusing on opportunity. When asked to define opportunity, she replied, “making the most of what’s presented to you.

Dockery’s tips for a gold medal performance in the sports marketing industry:

 Figure out up-front what will drive the win-win proposition

Be as detail oriented as you can so there’s nothing left to have a dispute over

 Learn to disagree without being disagreeable
Make sure you are on the same language level in industry terms, i.e., what exactly does preferred placement mean
Identify who the stakeholders are, identify what issues could possibly arise and make sure you have a problem resolution strategy in place
Understand your own personal strengths and how they fit in the industry
Be very specific about what you want to do and NEVER lose sight of what you set out to accomplish

Could it be that as Dockery prepares to head for Athens, she already has an Olympic gold medal equivalent in the Sports Marketing and Sponsorship industry?

Let the Games begin.

Contact Dockery at 704-386-9550; or e-mail dockery.clark@bankofamerica.com


Marilyn Sprague-Smith, M.Ed., is an award-winning consultant, trainer, author, professional speaker, and certified laughter leader. Through her consulting and training firm Miracles & Magic, she partners with individuals and organizations seeking a catalyst for long-term positive change. She is one of only six people in the world authorized by The World Laughter Tour to deliver laughter leader certification training. As a frequent guest on National Public Radio’s WFDD 88.5 FM Real People. Real Stories. www.wfdd.org, she shares true stories about the magic of laughter and the sparkle it brings to relationships.

She leads Uplifting Spirit Laughter Club at Unity in Greensboro on the second Friday night of each month. It’s free and open to the public. To find out more about laughter clubs, or to bring her healing laughter programs to your next event, or to register for certified laughter leader training in the Triad, visit www.miraclesmagicinc.com.

marilyn@miraclesmagicinc.com
www.miraclesmagicinc.com 
www.worldlaughtertour.com

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