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Mary
Elizabeth Murphy
"Being
a leader is
not about being
more powerful.
It's about making
people around you
more powerful."
Betty
Linton
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Solving
Problems with Practical Solutions
Isaac Asimov hit
the nail on the head when he said,
“If
knowledge can create problems, it is not through ignorance
that we can solve them.”
This is so true.
Learning how to solve problems is one of those
topics in the world that we don’t spend time learning
about. While we may “talk” through
our problems, learning about them is a whole different
story. Think of the lost
productivity at work or the lost emotional energy in your
personal life spent dealing with “problem
dramas.”
So, how
do you reduce the “problem dramas” and get
on with constructive working and living?
Imagine the freed-up
energy you could put toward other areas of your life.
So, what about yourself or a peer who is stuck in their
ways? While you can’t
change a leopard’s spots, you can change behaviors.
Rather than stew
over a problem, work on
finding solutions to resolve it. Use these
six steps to solve problems:
1. Define
the problem and the expected results. Ask yourself,
“What is the problem?” State it as specifically
as possible giving attention to all facets of the problem.
Charles Kettering (inventor of the first electrical ignition
system for the automobile) once said, “A
problem well-defined is half solved.”
2. Collect facts and ideas. Collect,
as many facts, ideas and opinions as you believe may be
necessary to provide insights into the problem.
3. Generate
solutions. Gather all possible solutions, no
matter how wild they may seem. This
is the time to brainstorm. All ideas are
possible solutions at this stage. Use everyone’s
creative imaginations and note all possible solutions.
In the words of noted philosopher
Bertrand Russell, “The greatest challenge to any
thinker is stating the problem in a way that will allow
a solution.”
4. Pick the best solution. Which of the
solutions in Step 3 would most possibly give you the results
you defined in Step 1?
5. Implement
the solution. Start acting on the solution. Remember
that you may have more problems by not doing anything
than by doing the wrong thing.
6. Evaluate the solution. Is the solution
working? Are you achieving the desired results? Now is
the time to make any modifications that may be necessary.
As you learn how
to solve problems, it is important to realize how they
develop and fester. People
can be much too serious about problems, which can make
problem solving become a very emotional issue.
The tension and anxiety surrounding problems are not inherited;
they are learned and they
start at an early age.
As children
we may have been taught that our decisions were final
and they can’t be changed. Does this scenario
sound familiar? Did you ever ask for an outfit that you
regretted later on and your parents made you wear it because
it’s the one you chose at the time? As a result,
you may have felt sorry
that you made that decision in the first place.
We
have been conditioned to exist with our problems rather
than making decisions about them. We look
for others to blame instead of owning our results. We
can feel victimized or want to get even when we feel someone
else is forcing his or her decision upon us.
And all that can make a “problem” something
to be pretty anxious about.
When
we don’t have choices, it results in us beginning
to avoid making decisions because we become fearful of
them.
We also may “blame” the person we feel is
“making” us have to live with our decisions.
The “problem”
with that attitude is that decisions are the safety valves
of problems. Once we have made a decision
we can move and take action. The goal is to make things
happen instead
of being “stuck” in indecision.
When we own our
decisions we can feel the freedom that only personal responsibility
can bring. Which is why with young children and toddlers
it’s important to give them a choice for even the
most simple of things such as putting on shoes to go outside.
Rather than force them
into a particular pair of shoes if they are resistant,
ask if they want to wear their blue shoes or their white
shoes. This allows them to make a choice
while meeting your goal of putting on their shoes to play
outside. You can see how
giving choices early on can help foster confidence by
giving a child the freedom to make their own decisions
with guidance and support.
Whether it’s
getting your child to wear shoes, addressing a client’s
problem, or encouraging your team to tackle a particular
project, remember
that you always have a choice and the
importance of giving others a choice. Soon you will find
that your “problems” are simply opportunities
to become a much more valuable resource to your boss,
your peers, your clients, your friends and your family.
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